As we are an internet based company the best method to contact us is by email at InksterFireTees@gmail.com. However, if you prefer to speak to us by phone you can call (833) 843-4559 between the hours of 9:00am – 5:00pm EST Monday through Saturday. If we are unavailable or on the phone with another customer please leave us a message!
We strive to ship all items in a timely manner, however, backorders do occur. Below you will find our Standard Shipping Terms:
Our Standard Shipping Terms are as follows:
Most orders ship within 3-4 business days however we ask that you please allow up to 10 business days for estimated shipping date of in stock items. Items marked as special order can take up to 4 weeks. In the event of a back order, shipping may take longer due to production schedules. We ship small orders by UPS or USPS and our published shipping and handling rates.
We do not ship to “freight forwarding” companies.
For items shipping directly from the manufacturer, we do our best to indicate extended shipping times directly on product listings, but please allow 5-10 business days for dropship items.
If you are not 100% satisfied, return your original purchase in new/unwashed condition within 30 days of receiving your order for an exchange or refund of the product price…
● Products must be in the condition you received them – clean, unwashed, unworn, & with all tags attached. Any item returned that is dirty or damaged, marked as not returnable, or marked as discontinued will be refused & returned to you at your expense unless you have received written management approval. Return of these items without approval will be subject to a 50% restocking fee.
● Once your return is received, inspected, & approved by our warehouse (usually within 10 business days of receipt), your exchange or refund will be processed. Refunds will be automatically applied to your original method of payment if returned within 30 days. You will receive an email when your refund is processed.
● You may NOT return goods if they are embroidered or personalized
● The following items are EXEMPT & may not be returned: OVERSTOCK, dirty, damaged, discontinued, closeout, special order, international orders, bulk orders, custom orders, and hats.
**You MUST get prior approval before sending these items back if due to a manufacturing defect.**
Return of these items without approval will be subject to a 50% restocking fee .
● We have the right to refuse any return or refund and the final decision is at the discretion of Inktown Tee’s management.
● We reserve the right to refuse any item returned that is deemed unsellable.
● We reserve the right to refuse/discard any items returned that present a potential health hazard at our discretion and therefore, will not be refunded.
No, at this time we are currently working on getting embroidery started. Hoping to offer this service in the near future!
We do not have a printed catalog, all of our products are listed online.
No we do not.
Yes, we do as long as it’s a residential address or a P.O. Box! (There may be additional postage fees, please email us before completing your order – InksterFireTees@gmail.com)
No, but currently working on this option!
Credit cards can be declined for several reasons. One we see most often is an error in the “Bill To” address. You must be sure that the billing address for the credit card is the same as the billing address on the order you are trying to enter. You may also need to double check the credit card number and the CVV2 number of your card.
Your information is secure! We use the most up to date security technologies to create a secured connection for all transactions. Also, we never store credit card information in our computers so even if someone could get into our computers they would find nothing! We do not share ANY personal information that we receive on our website, your email address, mailing address and all other information is kept private!
Yes! We use Gildan Unisex clothing! This chart is a good reference guide to help you pick the best size.
Standby! We are currently working on getting Large and Tall sizes!